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Built for Public Safety

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Public safety
challenges and trends

5G LTE/FirstNet connectivity promises advanced capabilities

Next generation communication technology like FirstNet and 5G will provide faster, more secure communication channels for all public safety agencies.

The ability to quickly share video and images directly from the scene of an incident using IoT technology will also help improve situational awareness, leading to safer, more efficient operations.

Incident response shifting from reactive to proactive

Technology is playing an increasingly prominent role in predicting and preventing incidents before they occur, helping save lives, reduce crime and cut costs.

Embedded analytics and artificial intelligence can be used to connect and analyse information from a wide range of data sources, preventing information overload and enabling a more proactive incident response.

Data trust and transparency more critical than ever

Increased use of body-worn cameras, in-car cameras and fixed video solutions, alongside cloud data recording, helps maintain transparency between agencies and the public.

As public safety becomes more data driven, accurate incident records help prevent misconduct lawsuits and strengthens trust between first responders and those they protect.

BENEFITS OF NEXT-GEN
PUBLIC SAFETY SOLUTIONS

Improved safety for first responders and citizens

Fast access to key information such as background checks and building schematics enhances situational awareness and improves safety for first responders in potentially dangerous situations.

  • Wireless connectivity and rugged mobile technology keeps field units, supervisors and dispatch personnel linked for safer, smarter cities.
  • Secure video solutions create and save accurate incident recordings, delivering maximum transparency in a cost effective manner.
Real time crime center
A fast, proactive response to unfolding events

Using data analytics, public safety commanders can predict and respond to unfolding events much faster than previously possible, reducing crime and increasing operational efficiency.

  • Getac’s real-time command center features integrated computer aided dispatch (CAD), for the latest intelligence on unfolding incidents.
  • Better use of both real-time and historical data turns reactive patrolling into proactive and preventive activities.
More efficient incident management

The ability to quickly receive and upload videos, photos and voice recordings via dedicated response networks and FirstNet leads to more informed decision making when it matters most.

  • Transferring key information electronically speeds up back office processes and increases data accuracy, saving agencies money.
  • First responders can focus on their jobs instead of filling out paperwork at the scene of an incident.

Key Public Safety Applications

Law Enforcement

Law Enforcement

Fast intelligence when it matters most

Fire and Rescue

Fire and Rescue

Rugged computing that’s always on-duty

Emergency Medical Services

Emergency Medical Services

Solutions that help save lives

Evidence management

Evidence management

Getac Enterprise Video Management allows law enforcement to quickly identify operationally relevant information, alert responding personnel and receive real-time information (including on-scene video) from the incident. With a reliable cellular connection, all footage captured via body-worn cameras can be uploaded easily to a mobile computer and the cloud, and accessed by appropriate authorities or agencies in an instant.

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Real-time Command Center

Real-time Command Center

True control means having access to the sensors and information needed to make quick, informed decisions. Getac’s Real Time Crime Center allows forces to capture, record and store crucial digital data, making it simple to visualize and track. This puts the right information in the right hands, enables the use of CompStat and delivers actionable insights right where they are needed most.

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Why choose Getac?

Maximum value

The comprehensive suite of solutions

Getac offers a comprehensive range of intelligent rugged devices to cloud products, including rugged MDTs, body-worn cameras, in-car cameras, evidence management software and secure vehicle docks. Our fully integrated solution connects officer to car, car to command center and command center to the cloud, for maximum cohesion at all times.

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wheel

Maximum value

Trusted to deliver

Getac has almost 30 years of rugged innovation and boasts the highest customer satisfaction levels in the industry. Our products have passed the most stringent international rugged testing standards for rough handling and outdoor mobility.

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Maximum value

Excellent TCO

Getac computers deliver excellent total cost of ownership (TCO), with one of the lowest average failure rates in the industry and extensive product lifecycles to maximize your investment. All products come with an industry best 3 to 5-year year bumper-to-bumper warranty covering accidental damage. For minor repairs, customers can opt to have parts shipped directly to them as part of the Getac Self-Maintainer program, reducing the need to send devices in for repair and getting them back in the field in no time.

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Maximum value

Fully integrated solutions

We work closely with our partners to deliver a fully integrated solution. This includes excellent hardware, mounting solutions, vehicle power solutions and validation of compatibility with ePCR, eCitation, CAD and RMS systems, for fast criminal data lookup and completion of critical workflows. Getac is also a strategic Microsoft partner and follows CJIS guidelines for secure evidence management. Contact Getac for more information.

Maximum value

Secure authentication

All Getac devices offer a robust suite of security features to enhance data protection and authentication management. This includes integrated fingerprint readers, secure VPN compatibility, custom BIOS settings and asset tracking/management options.

Maximum value

Industry Leading Services

Getac offers an industry best 3 to 5-year bumper-to-bumper warranty on all its fully rugged products, including accidental damage. Our devices are serviced by FedEx TechConnect, ensuring your products are back in your hands as soon as possible, with an average repair time of just three days. For minor repairs, Getac's Self-Maintainer Program lets customers opt to have replacement parts shipped directly to them at no charge, saving time and getting their devices back on duty as quickly as possible.

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Customer Experience

"Success of the project was due to the City's Information technology team and Orlando Police Department partnering-up in their detailed discovery and efficient planning and combining that with Getac's support and commitment to fully support these devices for the next five years."

Rosa Akhtarkhavari, CIO, City of Orlando

“With each generation of technology, the department spends time to solve any technology issues that occurred with the current technology. As computer technology gets older, most components with moving parts tend to fail. This includes disk drives, keyboards, and cooling fans. Our goal is to remove any moving parts if possible so we can avoid down-time that would result in loss of productivity, if possible.”

Cecil Lawson, CIO, San Jose Police Department

“When they’re sitting out in the sun, it can get up to 120 degrees or more in the cab. I generally count on a 10 percent failure rate when we implement new equipment. We saw none of that with Getac.”

Spencer Luft, Support Services Manager, Cunningham Fire Department

Trusted Globally

A few of our favourite success stories

San Jose Police Department

San Jose Police Department

Officers of the SJPD use the Getac B300 notebook as part of a modern policing platform

Hall Ambulance

Hall Ambulance

The Getac F110 helps Hall Ambulance respond quickly in the heat of the desert

ORLANDO POLICE DEPARTMENT

ORLANDO POLICE DEPARTMENT

The Getac B300 meets the demanding requirements of the Orlando Police Department

RED CROSS

RED CROSS

Red Cross personnel rely on Getac devices in remote and challenging outdoor environments

HOUSTON POLICE DEPARTMENT

HOUSTON POLICE DEPARTMENT

The Houston Police Department has equipped its fleet of 1800 police cars with the Getac B300

MICROSOFT GLOBAL SECURITY

MICROSOFT GLOBAL SECURITY

Microsoft Global Security enhances its security vehicle fleet with the Getac B300

CUNNINGHAM FIRE PROTECTION DISTRICT

CUNNINGHAM FIRE PROTECTION DISTRICT

The Getac F110 keeps Cunningham Fire Protection District connected in all conditions

Charleston Police Department

Charleston Police Department

The Charleston Police Department uses the Getac B300 and V200 to protect critical infrastructure and prevent security breaches

Memphis Police Department

Memphis Police Department

The MPD uses Getac’s Evidence Management System to seamlessly record and transfer video data from officers and vehicles to the cloud.

Built for Public Safety

V110

  • • Patrol
  • • Situational Awareness
  • • Electronic Patient Care Reporting
  • • Digital Forensics and evidence gathering

S410

  • • Patrol
  • • Situational Awareness
  • • Digital Forensics and evidence gathering
Getac T800

T800

  • • eCitation

A140

  • • Situational Awareness
  • • Field Command and Control
  • • Patrol

B300

  • • Patrol
  • • Situational Awareness
Getac K120

K120

  • • Patrol
  • • Situational Awareness
  • • Electronic Patient Care Reporting

F110

  • • Patrol
  • • Situational Awareness
  • • Electronic Patient Care Reporting

Getac Video Solutions

GVS BWC

  • • Patrol
  • • Evidence Management

GVS In-car video

  • • Patrol
  • • Evidence Management

HAVE ANY QUESTIONS? TALK TO US.

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From time to time, Getac may wish to contact you by email to provide you with information about products and services that may be of interest to you. If you are happy to be contacted by Getac for these purposes, please click the I accept button below. Further information can be found in Getac’s Privacy Policy. By clicking the I accept button, you consent to Getac contacting you in accordance with the provisions of this notice. You can revoke your consent at any time, free of charge, by sending an email to globalmarketing@getac.com.

Privacy Notice
A. This Privacy Notice

Getac Technology Corporation and its subsidiaries (Getac) is committed to safeguarding the privacy of personal and sensitive personal data and is bound to comply with the UK Data Protection Act 2018 and EU General Data Protection Regulation (GDPR), along with similar and applicable laws in other countries around the world. This Privacy Notice forms part of Getac’s obligation to be open and fair with all individuals whose personal and sensitive personal data Getac processes and to provide details around how it processes such personal data and what it does with it.

Getac processes the personal data of its customers and partners such as names, contact details and email addresses, amongst other things. Processing of this data implies collecting, storing, using, disclosing or disposing of individuals’ personal data.

Individuals’ of existing or prospective customers and partners who leverage Getac’s solutions and services, or use the Getac website, may be provided with further privacy notices which may be contained in a separate supplemental notice. These additional privacy notices shall supplement this Privacy Notice.

This Privacy Notice relates to the processing of personal data by Getac. Unless otherwise stated, all references to “we” or “our” shall imply all Getac lines of business that process personal or sensitive personal data. This Privacy Notice is addressed to individuals outside our organisation with whom we interact, including consumers and visitors to our websites (together, “you”). Defined terms used in this Privacy Notice are explained in Section (Q) below.

For the purposes of this Privacy Notice, Getac is the Data Controller. Contact details are provided in Section (N) below.

This Privacy Notice may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read this Privacy Notice carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Privacy Notice.

None of the lists, or examples provided in this Privacy Notice, are intended to be exhaustive or fully representative of every individual.

Scope

The scope of this Privacy Notice covers customers (existing and prospective) and partners (existing and prospective) personal data in respect of the following:

    • Collecting Personal Data

 

    • Processing Personal Data

 

    • Using Personal Data

 

    • Disclosing Personal Data

 

    • International Data Transfers

 

    • Data Accuracy

 

    • Data Minimisation

 

    • Retaining Personal Data

 

    • Securing Personal Data

 

    • Data Subject Rights

 

    • Cookies

 

    • Contact Details

 

  • Complaints

 

B. Collecting your Personal Data

We may collect Personal Data about you, such as your name, address and contact details. Examples of sources from which we may collect Personal Data include the following:

    • Personal Data you provide to us (e.g. where you contact us via email or telephone, or by any other means).

 

    • Personal Data you provide to us in the ordinary course of our relationship with you (e.g., if you purchase a product or service from us).

 

    • Personal Data that you manifestly choose to make public, including via social media where you choose to make your profile publicly visible.

 

    • Personal Data that we receive from third parties (e.g., partners, credit reference agencies; law enforcement authorities; etc.).

 

  • Personal Data that we obtain from you when you visit any Getac website (a “Site”) or use any features or resources available on or through a Site. When you visit a Site, your device and browser will automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information).

We may also create Personal Data about you, such as records of your interactions with us, and details of your purchase history to cover:

    • Personal details: given name(s); preferred name; gender; date of birth / age; nationality; and photograph.

 

    • Contact details: shipping address; telephone number; email address; and social media profile details.

 

    • Payment details: billing address; bank account number or credit card number; cardholder or accountholder name; card or account security details; card ‘valid from’ date; card expiry date.

 

  • Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on social media platforms.

 

C. Processing your Personal Data

We may use the following as the Lawful basis for Processing your Personal Data:

    • you have given us your prior express consent to the Processing which is only used in relation to Processing that is entirely voluntary;

 

    • the Processing is necessary in connection with any contract that you may enter into with us;

 

    • the Processing is required by applicable law; or

 

  • we have a legitimate interest in carrying out the Processing for the purpose of managing, operating or promoting our business, and if that legitimate interest is not overridden by your interests, fundamental rights, or freedoms.

 

D. Using your Personal Data

We may use your Personal Data for:

    • Operating and managing our Sites: providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our Sites.

 

    • Provision of products and services to you: providing our Sites and other services to you; providing you with products that you have purchased; providing you with promotional items at your request; and communicating with you in relation to those products and services.

 

    • Marketing communications: communicating with you via any means (including via email, telephone, text message, social media, post or in person) news items and other information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law.

 

    • Communications and IT operations: management of our communications systems; operation of IT security; and IT security audits.

 

    • Health and safety: health and safety assessments and record keeping; and compliance with related legal obligations.

 

    • Financial management: sales; finance; corporate audit; and vendor management.

 

    • Surveys: engaging with you for the purposes of obtaining your views on our products and services.

 

  • Improving our products and services: identifying issues with existing products and services; planning improvements to existing products and services; creating new products and services.

 

E. Disclosing Personal Data

We may disclose your Personal Data to other entities within the Getac group (including providing services to you and operating our Sites).

In addition, we may disclose your Personal Data to:

    • legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;

 

    • accountants, auditors, lawyers and other outside professional advisors to Getac, subject to binding contractual obligations of confidentiality;

 

    • any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights;

 

    • third party Processors (such as payment services providers; shipping companies; etc.), located anywhere in the world, subject to the requirements noted below in this Section (E);

 

    • any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security;o binding contractual obligations of confidentiality;

 

    • any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and

 

  • Third party provider of social media platforms that are available on our Sites using third party plugins or content (e.g., LinkedIn, YouTube and Facebook).

Where we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to:

    • only Process the Personal Data in accordance with our prior written instructions; and

 

  • use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law.

 

F. International transfer of Personal Data

Because of the international nature of our business, we may need to transfer your Personal Data within the Getac group, and to third parties as noted in Section (D) above, in connection with the purposes set out in this Privacy Notice. For this reason, we may transfer your Personal Data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. This includes transferring, processing and storing Personal Data outside of the European Economic Area (EEA).

Where we transfer your Personal Data to other countries, we do so on the basis of Standard Contractual Clauses. You may request a copy of our Standard Contractual Clauses using the contact details provided in Section (N) below.

As part of providing our services to You, we use third party data processors outside of the EEA as outlined below:

    • Salesforce.com for customer, partner and contact management which is based in the USA.

 

    • FedEx Corporation for equipment delivery and service support which is based in the USA.

 

    • The Rocket Science Group (trading as Mailchimp) for marketing campaigns which is based in the USA.

 

    • PayPal Inc. for payment of services which is based in the USA.

 

    • Zift Solutions (formerly Relayware) for partner portal which is based in the USA.

 

    • Amazon Web Services, Inc. for cloud service which is based in the USA.

 

  • Microsoft Corporation (Microsoft Azure) for cloud service which is based in the USA.

For further information on the third party data processors outside of the EEA and to obtain copies of our data protection agreement with them, please contact us by using the contact details provided in Section (N), below.

 

G. Data Accuracy

We take every reasonable step to ensure that:

    • your Personal Data are accurate and kept up to date with changes that you notify us with; and

 

  • we erase or rectify any Personal Data that you notify us is inaccurate.

From time to time we may ask you to confirm the accuracy of your Personal Data.

 

H. Data Minimisation

We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably required in connection with the purposes set out in this Privacy Notice.

 

I. Data Retention

The criteria for determining the duration for which we will keep your Personal data are as follows:

    • we will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes for which we use it;

 

  • applicable law requires a longer retention period. In particular, we may retain your Personal Data for the duration of any period necessary to establish, exercise or defend any legal rights.

 

J. Securing Personal Data

Where Getac acts as the controller of Personal Data, it will ensure that necessary and adequate safeguards are in place to prevent unauthorised access, loss, misuse or alteration of your Personal Data.

We store all personal information on secure servers with relevant access and firewall controls.

Any Personal Data sent to us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.

Passwords must be kept confidential and not disclosed to a third party. Getac does not ask you for your password.

 

K. Data Subject Rights

Subject to applicable law based upon your nationality (e.g. EU Citizen) and domicile, you may have a number of rights regarding the Processing of your Personal Data, including:

    • the right to request access to, or copies of, your Personal Data that we Process or control;

 

    • the right to request rectification of any inaccuracies in your Personal Data that we Process or control;

 

    • erasure of your Personal Data that we Process or control; or

 

    • restriction of Processing of your Personal Data that we Process or control;

 

    • the right to object, on legitimate grounds, to the Processing of your Personal Data by us or on our behalf;

 

    • the right to have your Personal Data that we Process or control transferred to another Controller, to the extent applicable;

 

    • where we Process your Personal Data on the basis of your consent, the right to withdraw that consent; and

 

  • the right to lodge complaints with a Data Protection Authority regarding the Processing of your Personal Data by us or on our behalf.

This does not affect your statutory rights.

To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Privacy Notice, or about our Processing of your Personal Data, please use the contact details provided in Section (N) below.

 

L. Cookies

A cookie is a small file that is placed on your device when you visit a website (including our Sites). It records information about your device, your browser and, in some cases, your preferences and browsing habits. We may Process your Personal Data through cookie technology, in accordance with our Cookie Policy. For further information on how we use Cookies please see our Cookie Policy.

 

M. Terms of Use

All use of our Sites is subject to our Terms of Use.

 

N. Contact details

If you have any comments, questions or concerns about any of the information in this Privacy Notice, or any other issues relating to the Processing of Personal Data by Getac, please contact:

Legal Affairs Center,
5F., Building A,
No. 209, Sec. 1,
Nangang Rd.,
Nangang Dist.,
Taipei City,
11568,
Taiwan, R.O.C.

Attn:Data Protection Manager
Email:dpm.LAC@getac.com.tw
Telephone: +886 (0)2 2785 7888

O. Data Protection Registration

We are registered as a data controller with the UK Information Commissioner’s Office and our data protection registration number is ZA467078.

 

P. Complaints

If you are a European Citizen and feel your rights have not been respected, or do not feel a situation was resolved satisfactorily, you have the right to raise a complaint with your local Supervisory Authority. The contacts details of the Supervisory Authorities with whom Getac has Data Protection registrations are:

 

The UK Information Commissioner (United Kingdom).

You can contact them as follows:

Web: https://ico.org.uk/concerns/
Telephone: +44 (0)303 123 1113

In Writing:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

 

Q. Definitions

‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.

‘Data Protection Authority’ means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws.

‘Personal Data’ means information that is about any individual, or from which any individual is identifiable. Examples of Personal Data that we may Process are provided in Section (B) above.

‘Process’, ‘Processing’ or ‘Processed’ means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.

‘Data Processor’ means any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).

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