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Public safety
challenges and trends

Faster connectivity promises more advanced capabilities

Next generation connectivity solutions will provide faster and wider bandwidth coverage on your critical network.

The ability to quickly share information directly from the incident will dramatically improve collaboration of decision-making on-site and from the command center.

Incident response becoming increasingly data driven

Effective incident response relies on the ability to get key data into the system as fast as possible, where it can be evaluated and acted upon.

In situations where seconds save lives, the more information available to emergency services personnel, the more precise and coordinated your response can be.

Data protection and cyber security are critical

Robust data protection is paramount when transmitting, processing and storing any electronic evidence or sensitive information.

Failure to maintain the integrity of data can jeopardise emergency response activity and lead to failed criminal prosecutions.

BENEFITS OF NEXT-GEN
PUBLIC SAFETY SOLUTIONS

Improved critical awareness

Access to key information such as background checks and building schematics is relied upon for critical decision-making to improve safety.

  • Advanced public safety networks combined with rugged mobile technology keeps field units, supervisors and dispatch personnel linked at all times.
A faster response to unfolding events

Better communication between central command and field personnel leads to a faster and a more precise response to emergency incidents.

  • Effective use of real-time and historical data saves valuable seconds, which can be the difference between life and death.
Enhanced patient care

The ability to access patient data in real-time from the incident significantly improves patient handling and care.

  • Access to real-time data allows advanced preparation for incoming patient care enabling effective handover and improved critical treatment preparation.

Key Public Safety Applications

Policing

Policing

Fast intelligence when it matters most

Fire and Rescue

Fire and Rescue

Rugged computing that’s always on-duty

Ambulance

Ambulance

Solutions that help save lives

Why choose Getac?

Maximum value

Vehicle integrated solutions

Our comprehensive range of rugged secure vehicle solutions seamlessly integrates front line emergency services personnel, to the command and control centre, for cohesive operational decisions and intelligence.

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Maximum value

Trusted to deliver

Getac has over 29 years of rugged innovation and boasts the highest customer satisfaction levels in the industry. Our products are designed and consistently pass third party and stringent rugged testing standards for rough handling and outdoor mobility in your operational environments.

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30years

Maximum value

Excellent Total Cost of Ownership (TCO)

Our fully rugged products come with an industry leading warranty cover providing accidental damage and a collect and return service aimed at reducing our customers internal overheads and costs. This high level of standard service reduces the need for costly spares, provides a fast and reliable turn-around time to get your device back in up and running in the minimal time without additional through-life operational expenditures. Getac therefore delivers one of the lowest TCO in your industry.

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61

Maximum value

Fully integrated solution partners

We work closely with our partners to deliver a fully integrated eco-system. This includes excellent hardware, mounting options, vehicle power integration, software and security solutions, ensuring seamless compatibility with dedicated industry systems. We are also a strategic Microsoft and Intel partner.

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Maximum value

Secure authentication

Our devices offer a robust suite of security features. To further protect your data we provide multiple authentication methods. These include fingerprint readers, smartcards, RFID readers and facial recognition solutions. We also provide our “Getac Secure” security software suite. Contact Getac for compatibility and specific information.

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whygetac-secure2

Maximum value

Industry Leading Services

Getac offers the industry-best warranty (bumper-to-bumper) on our products for a minimum of 3-years*, which includes accidental damage. Our devices are serviced in our own services centres supported by key partners such as DHL, ensuring your products are back in your hands as soon as possible. For minor repairs, Getac's Self-Maintainer Programme lets customers opt to have replacement parts shipped directly to them.

* Semi-rugged products require service upgrade

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Customer Experience

“Firefighters have to deal with new challenges and extreme weather conditions every day. They must also be able to rely on vehicles that are equipped with advanced technology that can precisely identify the geographical position of an incident and immediately understand the emergency situation at hand." "All the critical events that are typical of this job put crews under extreme pressure. This is why firefighters today need reliable tools like the Getac F110 fully rugged tablet to deal with these challenges confidently.”

Thomas Hartinger, EMEREC Mobile Information System Manager, Rosenbauer

“Getac's rugged solutions meet the challenge of outdoor display. We had to move to rugged technology away from consumer tech. The rugged devices are so useful and advanced. Our dream is to have a complete computer-aid medical structure.”

Major Roberto Tarsi, Warrant Officer D'Antoni

"We needed a device that could survive every environmental condition, because device failure can be the difference between life and death. With the Getac T800, we have a device that can handle drops, shocks and performs in all weathers, while still being extremely portable and easy to use. It gives us reliability and therefore, peace of mind.”

Liam Coughlan, Program Manager, Scottish Ambulance Service

Trusted Globally

A few of our favourite success stories

Red Cross Military Corps

Red Cross Military Corps

Red Cross personnel rely on Getac devices in remote and challenging outdoor environments

ROSENBAUER

ROSENBAUER

Rosenbauer, together with Getac and its partner Mettenmeier, developed a complete solution based on the Getac F110 fully rugged tablet and EMEREC mobile information management software, which has now successfully been adopted by the fire department of Amstetten, Austria.

ZULU MEDICAL

ZULU MEDICAL

Zulu Medical has identified the compact and light, yet powerful Getac F110 tablet as the perfect device for emergency healthcare professionals

SCOTTISH AMBULANCE

SCOTTISH AMBULANCE

The Getac T800 rugged tablet helps the Scottish ambulance service work effectively in all conditions

ORLANDO POLICE DEPARTMENT

ORLANDO POLICE DEPARTMENT

The Getac B300 meets the demanding requirements of the Orlando Police Department

SWISS CUSTOMS AUTHORITY

SWISS CUSTOMS AUTHORITY

The Getac B300 notebook is helping the Swiss customs authority enforce a sustainable traffic policy across its national road network

SAN JOSE POLICE DEPARTMENT

SAN JOSE POLICE DEPARTMENT

Officers of the SJPD use the Getac B300 notebook as part of a modern policing platform

ØSTFOLD HOSPITAL

ØSTFOLD HOSPITAL

Ambulance crews at the Østfold hospital in Norway use the Getac RX10 rugged tablet to manage patient records electronically while on-scene and in transit.

FALCO

FALCO

The Italian police have started using a new cloud-based system for recognising vehicle number plates as they travel along the road. To deploy that system effectively, officers need a device to display data, which is portable enough to be used in the field, and rugged enough to survive the challenges that brings.

Built for Public Safety

Getac K120

K120

  • • Incident Planning
  • • Fire Ground Management and Control

V110

  • • Mobile Data Terminal (MDT)
  • • Incident Planning
  • • Pre-emptive critical awareness
  • • Electronic Patient Care Reporting (EPCR)
  • • Digital Forensics and evidence gathering
Getac T800

T800

  • • Mobile Data Terminal (MDT)
  • • Automatic Number Plate Recognition
  • • Electronic Patient Care Reporting (EPCR)
  • • Ambulance Mobilisation Software

S410

  • • Patrol
  • • Critical Awareness
  • • Digital Forensics and evidence gathering

A140

  • • Critical Awareness
  • • Field Command and Control
  • • Patrol

F110

  • • Incident Planning
  • • Fire Ground Management and Control
  • • Pre-emptive critical awareness
  • • Electronic Patient Care Reporting (EPCR)
  • • Ambulance Mobilisation Software

ZX70

  • • Mobile Data Terminal (MDT)
  • • Pre-emptive critical awareness

HAVE ANY QUESTIONS? TALK TO US.

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From time to time, Getac may wish to contact you by email to provide you with information about products and services that may be of interest to you. If you are happy to be contacted by Getac for these purposes, please click the I accept button below. Further information can be found in Getac’s Privacy Policy. By clicking the I accept button, you consent to Getac contacting you in accordance with the provisions of this notice. You can revoke your consent at any time, free of charge, by sending an email to globalmarketing@getac.com.

Privacy Notice
A. This Privacy Notice

Getac Technology Corporation and its subsidiaries (Getac) is committed to safeguarding the privacy of personal and sensitive personal data and is bound to comply with the UK Data Protection Act 2018 and EU General Data Protection Regulation (GDPR), along with similar and applicable laws in other countries around the world. This Privacy Notice forms part of Getac’s obligation to be open and fair with all individuals whose personal and sensitive personal data Getac processes and to provide details around how it processes such personal data and what it does with it.

Getac processes the personal data of its customers and partners such as names, contact details and email addresses, amongst other things. Processing of this data implies collecting, storing, using, disclosing or disposing of individuals’ personal data.

Individuals’ of existing or prospective customers and partners who leverage Getac’s solutions and services, or use the Getac website, may be provided with further privacy notices which may be contained in a separate supplemental notice. These additional privacy notices shall supplement this Privacy Notice.

This Privacy Notice relates to the processing of personal data by Getac. Unless otherwise stated, all references to “we” or “our” shall imply all Getac lines of business that process personal or sensitive personal data. This Privacy Notice is addressed to individuals outside our organisation with whom we interact, including consumers and visitors to our websites (together, “you”). Defined terms used in this Privacy Notice are explained in Section (Q) below.

For the purposes of this Privacy Notice, Getac is the Data Controller. Contact details are provided in Section (N) below.

This Privacy Notice may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read this Privacy Notice carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Privacy Notice.

None of the lists, or examples provided in this Privacy Notice, are intended to be exhaustive or fully representative of every individual.

Scope

The scope of this Privacy Notice covers customers (existing and prospective) and partners (existing and prospective) personal data in respect of the following:

    • Collecting Personal Data

 

    • Processing Personal Data

 

    • Using Personal Data

 

    • Disclosing Personal Data

 

    • International Data Transfers

 

    • Data Accuracy

 

    • Data Minimisation

 

    • Retaining Personal Data

 

    • Securing Personal Data

 

    • Data Subject Rights

 

    • Cookies

 

    • Contact Details

 

  • Complaints

 

B. Collecting your Personal Data

We may collect Personal Data about you, such as your name, address and contact details. Examples of sources from which we may collect Personal Data include the following:

    • Personal Data you provide to us (e.g. where you contact us via email or telephone, or by any other means).

 

    • Personal Data you provide to us in the ordinary course of our relationship with you (e.g., if you purchase a product or service from us).

 

    • Personal Data that you manifestly choose to make public, including via social media where you choose to make your profile publicly visible.

 

    • Personal Data that we receive from third parties (e.g., partners, credit reference agencies; law enforcement authorities; etc.).

 

  • Personal Data that we obtain from you when you visit any Getac website (a “Site”) or use any features or resources available on or through a Site. When you visit a Site, your device and browser will automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information).

We may also create Personal Data about you, such as records of your interactions with us, and details of your purchase history to cover:

    • Personal details: given name(s); preferred name; gender; date of birth / age; nationality; and photograph.

 

    • Contact details: shipping address; telephone number; email address; and social media profile details.

 

    • Payment details: billing address; bank account number or credit card number; cardholder or accountholder name; card or account security details; card ‘valid from’ date; card expiry date.

 

  • Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on social media platforms.

 

C. Processing your Personal Data

We may use the following as the Lawful basis for Processing your Personal Data:

    • you have given us your prior express consent to the Processing which is only used in relation to Processing that is entirely voluntary;

 

    • the Processing is necessary in connection with any contract that you may enter into with us;

 

    • the Processing is required by applicable law; or

 

  • we have a legitimate interest in carrying out the Processing for the purpose of managing, operating or promoting our business, and if that legitimate interest is not overridden by your interests, fundamental rights, or freedoms.

 

D. Using your Personal Data

We may use your Personal Data for:

    • Operating and managing our Sites: providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our Sites.

 

    • Provision of products and services to you: providing our Sites and other services to you; providing you with products that you have purchased; providing you with promotional items at your request; and communicating with you in relation to those products and services.

 

    • Marketing communications: communicating with you via any means (including via email, telephone, text message, social media, post or in person) news items and other information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law.

 

    • Communications and IT operations: management of our communications systems; operation of IT security; and IT security audits.

 

    • Health and safety: health and safety assessments and record keeping; and compliance with related legal obligations.

 

    • Financial management: sales; finance; corporate audit; and vendor management.

 

    • Surveys: engaging with you for the purposes of obtaining your views on our products and services.

 

  • Improving our products and services: identifying issues with existing products and services; planning improvements to existing products and services; creating new products and services.

 

E. Disclosing Personal Data

We may disclose your Personal Data to other entities within the Getac group (including providing services to you and operating our Sites).

In addition, we may disclose your Personal Data to:

    • legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;

 

    • accountants, auditors, lawyers and other outside professional advisors to Getac, subject to binding contractual obligations of confidentiality;

 

    • any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights;

 

    • third party Processors (such as payment services providers; shipping companies; etc.), located anywhere in the world, subject to the requirements noted below in this Section (E);

 

    • any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security;o binding contractual obligations of confidentiality;

 

    • any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); and

 

  • Third party provider of social media platforms that are available on our Sites using third party plugins or content (e.g., LinkedIn, YouTube and Facebook).

Where we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to:

    • only Process the Personal Data in accordance with our prior written instructions; and

 

  • use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law.

 

F. International transfer of Personal Data

Because of the international nature of our business, we may need to transfer your Personal Data within the Getac group, and to third parties as noted in Section (D) above, in connection with the purposes set out in this Privacy Notice. For this reason, we may transfer your Personal Data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located. This includes transferring, processing and storing Personal Data outside of the European Economic Area (EEA).

Where we transfer your Personal Data to other countries, we do so on the basis of Standard Contractual Clauses. You may request a copy of our Standard Contractual Clauses using the contact details provided in Section (N) below.

As part of providing our services to You, we use third party data processors outside of the EEA as outlined below:

    • Salesforce.com for customer, partner and contact management which is based in the USA.

 

    • FedEx Corporation for equipment delivery and service support which is based in the USA.

 

    • The Rocket Science Group (trading as Mailchimp) for marketing campaigns which is based in the USA.

 

    • PayPal Inc. for payment of services which is based in the USA.

 

    • Zift Solutions (formerly Relayware) for partner portal which is based in the USA.

 

    • Amazon Web Services, Inc. for cloud service which is based in the USA.

 

  • Microsoft Corporation (Microsoft Azure) for cloud service which is based in the USA.

For further information on the third party data processors outside of the EEA and to obtain copies of our data protection agreement with them, please contact us by using the contact details provided in Section (N), below.

 

G. Data Accuracy

We take every reasonable step to ensure that:

    • your Personal Data are accurate and kept up to date with changes that you notify us with; and

 

  • we erase or rectify any Personal Data that you notify us is inaccurate.

From time to time we may ask you to confirm the accuracy of your Personal Data.

 

H. Data Minimisation

We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably required in connection with the purposes set out in this Privacy Notice.

 

I. Data Retention

The criteria for determining the duration for which we will keep your Personal data are as follows:

    • we will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes for which we use it;

 

  • applicable law requires a longer retention period. In particular, we may retain your Personal Data for the duration of any period necessary to establish, exercise or defend any legal rights.

 

J. Securing Personal Data

Where Getac acts as the controller of Personal Data, it will ensure that necessary and adequate safeguards are in place to prevent unauthorised access, loss, misuse or alteration of your Personal Data.

We store all personal information on secure servers with relevant access and firewall controls.

Any Personal Data sent to us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.

Passwords must be kept confidential and not disclosed to a third party. Getac does not ask you for your password.

 

K. Data Subject Rights

Subject to applicable law based upon your nationality (e.g. EU Citizen) and domicile, you may have a number of rights regarding the Processing of your Personal Data, including:

    • the right to request access to, or copies of, your Personal Data that we Process or control;

 

    • the right to request rectification of any inaccuracies in your Personal Data that we Process or control;

 

    • erasure of your Personal Data that we Process or control; or

 

    • restriction of Processing of your Personal Data that we Process or control;

 

    • the right to object, on legitimate grounds, to the Processing of your Personal Data by us or on our behalf;

 

    • the right to have your Personal Data that we Process or control transferred to another Controller, to the extent applicable;

 

    • where we Process your Personal Data on the basis of your consent, the right to withdraw that consent; and

 

  • the right to lodge complaints with a Data Protection Authority regarding the Processing of your Personal Data by us or on our behalf.

This does not affect your statutory rights.

To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Privacy Notice, or about our Processing of your Personal Data, please use the contact details provided in Section (N) below.

 

L. Cookies

A cookie is a small file that is placed on your device when you visit a website (including our Sites). It records information about your device, your browser and, in some cases, your preferences and browsing habits. We may Process your Personal Data through cookie technology, in accordance with our Cookie Policy. For further information on how we use Cookies please see our Cookie Policy.

 

M. Terms of Use

All use of our Sites is subject to our Terms of Use.

 

N. Contact details

If you have any comments, questions or concerns about any of the information in this Privacy Notice, or any other issues relating to the Processing of Personal Data by Getac, please contact:

Legal Affairs Center,
5F., Building A,
No. 209, Sec. 1,
Nangang Rd.,
Nangang Dist.,
Taipei City,
11568,
Taiwan, R.O.C.

Attn:Data Protection Manager
Email:dpm.LAC@getac.com.tw
Telephone: +886 (0)2 2785 7888

O. Data Protection Registration

We are registered as a data controller with the UK Information Commissioner’s Office and our data protection registration number is ZA467078.

 

P. Complaints

If you are a European Citizen and feel your rights have not been respected, or do not feel a situation was resolved satisfactorily, you have the right to raise a complaint with your local Supervisory Authority. The contacts details of the Supervisory Authorities with whom Getac has Data Protection registrations are:

 

The UK Information Commissioner (United Kingdom).

You can contact them as follows:

Web: https://ico.org.uk/concerns/
Telephone: +44 (0)303 123 1113

In Writing:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

 

Q. Definitions

‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.

‘Data Protection Authority’ means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws.

‘Personal Data’ means information that is about any individual, or from which any individual is identifiable. Examples of Personal Data that we may Process are provided in Section (B) above.

‘Process’, ‘Processing’ or ‘Processed’ means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

‘Data Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.

‘Data Processor’ means any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).

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